Frequently Asked Questions.

ESTIMATES

 

I RECEIVED AN ESTIMATE FROM MY INSURANCE COMPANY, WHAT DO I DO NOW?

 

The first step of the process has been completed! Give us a call to get scheduled. From there you can either bring in that copy or email it to us.
The Auto Body Team works with all insurance companies to make the process easier for you.

 

DO I REALLY NEED TO GET MORE THAN ONE ESTIMATE?

 

No, It is your legal right to choose where you want to get your vehicle repaired. Let Insurance know you choose The Auto Body Team.

 

ARE CONSULTATIONS FREE?

 

Yes, The Auto Body Team offers free estimates, however in many situations they are unnecessary. Schedule a consultation and our team can assist with the repair process. Or use our free photo assessment tool.

 

DO I NEED AN ESTIMATE IF I HAVE PROGRESSIVE, STATE FARM, FARMERS, ETC.?

 

No, The Auto Body Team is the preferred shop for the Progressive, State Farm, Farmers, USAA, American Family, Allstate and Mercury! 
Customers going through the insurance companies mentioned above do not require an estimate to start the process. If you have your claim filed already, give us a call and we can get those vehicle repairs scheduled and started right away. No estimate is needed, our team works directly with them, and they trust us 100%.

 

HOW LONG DOES IT TAKE FOR A CONSULTATION?

 

Consultations take 10-15 minutes. Our Team will explain the repair process and offer any claim assistance as needed.

 

DO YOU WORK WITH MY INSURANCE COMPANY?

 

The Auto Body Team works with all insurance companies and will help with each step of the claim process.

 

TOWING

 

My car isn't drivable; can I get it towed to the shop?

 

Yes! You can call any tow company of your choice and get it towed to us.

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Our Team can also set up the tow if you would like instead. We'll just need the location of where the vehicle is located and key in the vehicle at the time of pick up.

 

Who do I pay for my vehicle being towed?

 

If you are going through insurance, the tow bill will be billed directly to them. Otherwise, The Auto Body Team will cover the towing expense, add it to the final invoice and seek reimbursement if necessary.

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Let the Insurance Company know you choose The Auto Body Team.

 

RENTAL

 

How can I get a rental?

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If a rental is needed, The Auto Body Team can help set up the rental reservation.

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INSURANCE

 

What is a deductible and how do I know if I have to pay one?

 

A deductible is the agreed co-pay when you purchased your policy. Payable to repair facility of your choice once repairs are completed. If not at fault (claimant), and the other party accepts liability, you should not have any out-of-pocket expenses.

 

What do I need to schedule my repair?

 

For most insurance companies, all you need is the claim number that was provided from the insurance company at the time of reporting claim. Our customer care team will assist you with every step of the way. This means rental assistance, communications, and all questions answered.

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REPAIR PROCESS

 

How long will the repair process take?

 

After a thorough damage analysis, our team will contact you with a GUARANTEED delivery date.

 

Will my vehicle drive the same?

 

Yes, our trained and certified repair team will make sure all OEM parts are installed, as well as restoring your vehicle to pre accident condition.

 

Will my color match?

 

With our highly skilled professionals and color matching technology, our team is able to reproduce the finish on your vehicle. The Auto Body Team only uses the highest quality paint and materials.

 

Do you guarantee your work at your body shop?

 

Yes. Our team is here to ensure you are 100% satisfied and back our repairs with a limited lifetime warranty.

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What if I have a concern after my repairs are completed?

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Call or email our team, we'll quickly address your concerns. Our Team cares about your satisfaction through the lifetime of your vehicle.

 

PAYMENTS

 

When do I pay my deductible and when is my deductible due?

 

Your deductible and any insurance payments issued to you are due once repairs are completed and at pick up of vehicle. ​

 

What types of payment do you accept?

 

We accept all forms of payment. 3.5% processing fee will be applied to any credit or debit transaction.

 

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